What We Have Actually Built
Not projections. Not proposals. These are real India operations we set up, staffed, and run for real companies. Anonymized for confidentiality, but the numbers are real.
From Zero to 200+ Professionals: A Healthcare Services COPO That Changed the Company
A US-based healthcare services company needed to scale revenue cycle management, clinical coding, and provider operations to support a growing client base. Traditional outsourcing meant vendor dependency and quality inconsistency. They chose the COPO model: their entity, their employees, Reliable Group operating the infrastructure.
HIPAA-ready infrastructure was in place from day one. The India team now supports multiple end clients through the company’s own delivery model. Quality metrics match or exceed US benchmarks.
From Vendor-Dependent to Owner-Operated in 18 Months
A major US telecom provider was locked into a vendor contract that gave them no ownership of institutional knowledge, no control over personnel, and annual price increases. They transitioned to a BOT model with Reliable Group.
Within 90 days, the India center was operational. Within 18 months, the team had grown to 150+ professionals. Cost reduction of 42% against the previous vendor contract.
A SaaS Company Replaced Vendor Engineering with a 50-Person Captive Team
A US-based SaaS company was spending $4M annually on contracted engineering through a staffing vendor. The vendor owned the team, the knowledge, and the leverage.
They started with 8 engineers under FLEXI, writing production code from month one. By month twelve: 50 engineers across full-stack development, QA, and DevOps.
A PE-Backed Portfolio Company Built Exit-Ready India Operations in Under a Year
A PE-backed US services company needed to improve EBITDA without cutting capability. They deployed India operations under the COPO model: their entity from day one, Reliable Group managing setup, compliance, and talent acquisition.
The India center launched in 90 days. Within a year, 100+ professionals with documented SOPs, clean entity structure, and exit-ready documentation.
A Mid-Market Bank Built a 40-Person Operations Team in 6 Months
A US-based commercial bank needed to scale KYC/AML and loan servicing operations without adding domestic headcount. They launched a COPO entity in India with Reliable Group.
Within six months: 40 operations professionals across KYC remediation, loan boarding, and regulatory reporting. SOX-aligned controls from month one.
HIPAA-Ready Medical Coding Center: Zero Audit Findings
A US healthcare organization needed to scale medical coding capacity while maintaining audit-ready compliance. They built a coding center in Hyderabad with Reliable Group.
The center passed its first external audit with zero findings. Monthly chart volume exceeded 50,000 within the first year.
Every GCC We Build Follows a Repeatable Process
Let us show you what it looks like for your specific situation. We will walk through the model, the timeline, and the economics.